Support

Something not working, a place that shouldn't be on the map, or a question about your account? Email support@example.com and a person will get back to you, usually within two days.

If you're writing about a specific place, include its name and roughly where it is. For a problem in the app, your iPhone model and iOS version help.

Common questions

My steps aren’t counting.

Wayfauna counts the steps your iPhone records, which needs Motion & Fitness access: Settings → Privacy & Security → Motion & Fitness → Wayfauna. Steps sync each time you open the app. Without that permission, steps only count while the app is open.

I don’t see any wildlife nearby.

Make sure location access is on for Wayfauna (Settings → Wayfauna → Location → While Using the App). What appears depends on the habitat, the season and the time of day, and the game refreshes as you move — try walking a short way, or toward a park or water.

How do I keep my progress on a new phone?

Tap Save with Apple on the Progress tab. Your field notes are then tied to your Apple ID, and signing in with Apple on another iPhone brings them back. Progress that was never saved can't be recovered.

A field station is on private property or unsafe.

Tap the station on the map and use Report. Stations with enough reports are hidden until a person reviews them. For anything urgent, email us.

How do I delete my account?

In the app: Progress → Account → Delete account. See deleting your account for what that removes.